Description
The Customer Success Manager (CSM) team within Signature Success at Salesforce is looking for a driven and customer-focused CSM to serve as a primary contact point for Salesforce's largest and highest-profile customers.
You will partner with a small number of assigned accounts, focusing on their business goals to improve technical and operational health and realise the maximum value out of their Salesforce investment.
As a trusted advisor, you will build a track record in customer success through excellent communication with stakeholders and comprehensive knowledge of the Mulesoft platform to translate their business needs into solutions.
Responsibilities:
- Develop and maintain relationships with key customer business and IT partners to understand their top business goals and priorities.
- Help customers achieve their business goals and outcomes on the Salesforce platform by coordinating the completion of the Signature Success catalog of services, providing timely Salesforce feature guidance, and acting as an advisor for the adoption of new Mulesoft features.
- Communicate the value of Signature Success and ensure stakeholders understand its value.
- Provide regular updates and communications to key customer contacts during infrastructure service degradations or disruptions.
- Act as an advocate for customers during the triage and resolution of high-severity cases.
Technical Requirements:
- Expertise in Mulesoft or TIBCO OR Boomi is required.
- Overall 8+ years with 6+ years of experience building or supporting enterprise-grade Java-based or Integration or API Management systems such as Mulesoft involving cloud providers.
- Solid understanding of MuleSoft AnyPoint Platform and various deployment models.
- Deep knowledge of Internet technologies and protocols such as TLS, HTTP, REST, Webservices, firewalls, web servers, proxy servers.
- Experience in Connectivity with Enterprise SaaS solutions such as Salesforce, Netsuite, Workday etc.
- Experience in implementation of CICD and non-functional requirements such as audit, logging, security, and monitoring.
Note: This role involves AMER shift alignment (6:30 PM - 3:30 AM).