Workplace Manager

At Affirm, we exist for the moments that matter,giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

The People team helps Affirmers cultivate a high-performing, inclusive organization. We focus on three core areas: attracting talent aligned to our mission, enabling growth through people and team development, and retaining employees through thoughtful experiences and rewards.

Affirm is seeking an experienced, people-focused, and hands-on Manager to lead a distributed Workplace team and the day-to-day operations and evolution of our Workplace function within the broader Places & Experiences team. Based out of our San Francisco HQ office and reporting to the Senior Manager of Real Estate & Workplace, this role will focus on delivering exceptional workplace experiences that support connection, productivity, and flexibility in a remote-first environment.

Responsibilities:

• Own the North America workplace strategy and operating model, aligning office experience with business priorities, headcount planning, and ways of working.
• Translate company and team needs into workplace plans, including capacity, service levels, and programming across all locations.
• Make and drive decisions on workplace standards, policies, and investments, balancing employee experience, cost, and scalability.
• Establish and track key performance metrics (e.g., employee experience, utilization, vendor performance, budget adherence) and drive continuous improvement.
• Provide functional leadership across locations, ensuring consistency while adapting to local needs.
• Develop and implement workplace programs, standards, and initiatives that bring consistency, functionality, and delight to our spaces.
• Ensure offices are operated to foster collaboration, connection, and productivity for a primarily remote workforce.
• Oversee workplace policies, procedures, and service delivery to ensure operational excellence and scalability.
• Manage vendor relationships across workplace services (e.g., facilities, hospitality, office services), ensuring strong performance and cost efficiency.
• Partner cross-functionally with teams such as People, IT, and Finance to deliver holistic workplace solutions.
• Support office activations, events, and programming that strengthen culture and employee engagement.
• Partner with the Senior Manager of Real Estate & Workplace and broader team on workplace and real estate projects, taking hands-on ownership of operational workstreams such as coordinating vendors and installations, scheduling construction activity, and supporting office refreshes and improvements.
• Lead, coach, and empower a distributed Workplace team across North America by providing strong in-person and remote leadership, setting clear priorities and expectations, developing team members, and creating meaningful ownership and accountability across the team.

Requirements:

• 6–10 years of experience in workplace, facilities, hospitality, or office operations roles, ideally in a dynamic and hybrid/remote-first environment.
• Demonstrated success managing and developing distributed teams, with strong remote and in-person leadership skills.
• A proven track record of empowering team members through clear expectations, coaching, feedback, and delegated ownership.
• Experience owning multi-site or regional operations.
• A hands-on, team-first approach and willingness to step into adjacent operational needs when necessary, particularly where Workplace and Real Estate intersect.
• Strong expertise in workplace operations, employee experience, and service delivery.
• Exposure to scaling operations or building programs from scratch.
• Excellent operational and organizational skills, with the ability to manage multiple priorities and stakeholders.
• Experience managing vendors and workplace budgets, with a focus on quality and efficiency.
• Strong collaboration and communication skills, with the ability to influence across functions and levels.
• Comfort navigating ambiguity and evolving workplace strategies in a hybrid environment.

Benefits:

• Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
• Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.