Description
The CEMEA (Central & Eastern Europe, Middle East and Africa) Digital Sales team at Visa is responsible for implementing a new remote sales coverage model to work with mid-market clients through digital channels. The team uses AI and automation, digital marketing, and analytics to help clients achieve their business objectives and enable Visa to accelerate growth.
As a DSR Manager, you will lead a team of sales professionals responsible for a portfolio of clients based across several countries. Your responsibilities include:
- Managing regular training and development sessions to upskill DSRs on digital selling, product knowledge, and customer engagement
- Analyzing performance data to identify patterns, trends, and areas of opportunity, optimizing team effectiveness
- Acting as a liaison between DSRs and other departments, ensuring a unified approach to driving revenue and customer satisfaction
- Coordinating joint go-to-market efforts, using insights from cross-functional stakeholders to refine territory strategies
- Proficiently using reporting tools and features (e.g., MSD, PowerBI, Tableau) to create actionable insights and drive continuous improvement
- Reviewing and refining sales plays, deal strategies, account plans, and effective pipeline management to enhance overall team effectiveness
- Regularly updating stakeholders on team performance, challenges, and strategic adjustments
The ideal candidate will:
- Consistently demonstrate leadership qualities and exemplify Visa's leadership principles
- Effectively coach DSRs, identifying areas of opportunity and strength, and provide actionable real-time feedback
- Inspire, motivate, and guide teams towards achieving and exceeding goals
- Possess a strong understanding of B2B sales processes, lead generation, and pipeline management
- Be able to analyze and use sales data and metrics to make informed decisions
- Have a deep understanding of their region and market and can articulate and execute a data-informed strategy
- Effectively communicate with direct teams and across multiple management layers in a highly matrixed organization
This is mainly a Work from Office position. Expectation of days in office will be confirmed by your hiring manager.