Description
Join HSBC as a Contact Centre Service & Sales Representative - Outbound (Telesales) in Ho Chi Minh, Vietnam. You'll conduct outbound telemarketing calls to sell suitable financial products, achieve daily KPIs, and meet or exceed monthly performance expectations.
Principal Accountabilities:
- Conduct outbound telemarketing calls with the objective of selling suitable financial products
- Achieve daily KPIs (e.g., talk-time, submissions) and meet or exceed monthly performance expectations (PE)
- Identify and maximize sales opportunities through effective customer engagement and needs-based selling
- Offer value-added products and services based on customer needs analysis and ensure customer understanding of those products
- Deliver what is promised in line with customer expectations
- Provide excellent customer service
- Own and resolve issues and understand how and when to escalate
- Act as a role model for HSBC Group values
- Value diversity amongst team members
- Act as a mentor to assist new joiners as required
- Adhere to call scripts, sales guidelines, and process requirements to ensure compliance
- Remain compliant with and ensure awareness of Audit and Group requirements and other internal guidelines
Qualifications:
- Bachelor's Degree in any major
- Fluent in Vietnamese; good English capability is an added advantage
- Proven ability to work under pressure and meet sales KPIs in a fast-paced environment
- Sales-oriented, flexible, customer-centric, and able to thrive in a team environment seeking feedback and open to development
- Strong interpersonal, communication, sales skills with the ability to engage with customers effectively
- Strong competency in Microsoft Office
- Display patience and empathy in handling customer requests