Description
We are seeking a confident, self-motivated and professional person for the role of Lead Energy Market Analyst in our Support Division.
Key Responsibilities:
- Learn our software to an advanced level.
- Provide technical support to customers and track support cases from start to finish.
- Work with clients to resolve issues related to our SaaS/Cloud offerings and our Desktop version.
- Collaborate with Cloud Developers and Engine/GUI Developers to ensure issues are resolved and development requests are properly documented.
- Provide onsite and web-based trainings to existing and potential clients.
- Maintain and update training materials.
- Compose articles and produce videos to educate clients and to market our software.
- Construct tools and examples that clients can utilize to more effectively utilize our software.
- Assist in maintaining software user documentation and help platforms.
- Maintain a high level of power market knowledge, news, trends and developments.
- Communicate market trends and customer requirements with the development team as needed.
- Assist Account Management with Retention calls and visits with clients.
- Assist in preparation and presentations for energy related tradeshows and conferences.
- Travel to client sites as required.
Candidate Requirements & Qualifications:
- Minimum 8 Years of experience in power markets, power systems, power plant operations, etc.
- Will lead a team of Energy Market Analysts. 2+ years of experience with people management responsibility.
- Strong analytical and problem-solving skills with the ability to research and learn new techniques.
- Ability to articulate the business problem to be analyzed, quickly identify the critical elements of the problem, achieve a high-quality answer in a timely fashion, and synthesize answers to resonate with decision makers.
- Excellent communication skills, including strong verbal, presentation, and technical writing abilities.
- Team player, with the ability to be a self-starter and work independently as needed.
- Knowledge of fundamental energy market analysis, capacity markets, environmental markets, demand side management/energy efficiency, electric utility resource planning approaches.
- Demonstrated working knowledge of SaaS products and experience troubleshooting issues with Cloud offerings.
- Demonstrated capability of effectively communicating complex ideas and analysis verbally, in document format (Word), and in presentation format (Power Point).
- Experience with computer and database management languages such as VBA, Python and SQL.
- Working knowledge of the Microsoft Office suite (Excel, PowerPoint, Word, etc.).
- Experience with power market production cost and expansion planning models.
- Degree or certificate specializing in Power Markets.
- Bachelor’s degree: Electrical Engineering, Another Engineering Degree, Statistics, Computer Science, Information Systems, Economics, Applied Math, Physics, or related field.