Description
We are seeking a confident, self-motivated, and professional person for the role of Associate Energy Market Analyst in our Support Division.
Responsibilities:
- Learn our software to an advanced level
- Provide technical support to customers and track support cases from start to finish
- Work with clients to resolve issues related to our SaaS/Cloud offerings and our Desktop version
- Collaborate with Cloud Developers and Engine/GUI Developers to ensure issues are resolved and development requests are properly documented
- Provide onsite and web-based trainings to existing and potential clients
- Maintain and update training materials
- Compose articles and produce videos to educate clients and to market our software
- Construct tools and examples that clients can utilize to more effectively utilize our software
- Assist in maintaining software user documentation and help platforms
- Maintain a high level of power market knowledge, news, trends, and developments
- Communicate market trends and customer requirements with the development team as needed
- Assist Account Management with Retention calls and visits with clients
- Assist in preparation and presentations for energy related tradeshows and conferences
- Travel to client sites as required
Qualifications, Skills & Experiences:
- Bachelor’s/Master’s degree: Electrical Engineering (Mandate)
- Strong analytical and problem-solving skills with the ability to research and learn new techniques
- Ability to articulate the business problem to be analyzed, quickly identify the critical elements of the problem, achieve a high-quality answer in a timely fashion, and synthesize answers to resonate with decision makers
- Excellent communication skills, including strong verbal, presentation, and technical writing abilities
- Team player, with the ability to be a self-starter and work independently as needed
Working Hours: The support team operates across shifts including:
- 1:00 PM – 10:00 PM IST
- 7:00 PM – 3:00 AM IST
You will initially commence on the 1pm to 10pm shift pattern. Please note that shift schedules are expected to change from January, and we are looking for candidates who are flexible and open to working across all shift patterns as required.