Description
Weave Support is the lifeblood of customer retention!
Our support representatives go above and beyond to ensure that we attend to every detail of our customers' needs in order to resolve issues in less time and with the utmost level of satisfaction.
In this role, you will get to help our customers continually love Weave by being their superhero in answering the basics of how the Weave product works.
You will be trained on how to triage, direct, and manage customer requests for both product and technical support.
You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner while providing superior customer service.
Responsibilities
- Communicate with customers via inbound phone calls.
- Provide follow-up to customers via outbound calls and emails.
- Resolve issues with basic troubleshooting.
- Drive an amazing customer experience that makes our customers smile.
Requirements
- Minimum of 1 year of Customer Support experience.
- Background and interest in technology: solid computer skills and the ability to adapt and learn technology quickly.
- Strong phone presence and excellent written and verbal communication skills.
- Ability to work in a fast-paced, busy Customer / Tech Support team.
- Experience working with browsers, spreadsheets, and text documents.
- Ability to troubleshoot and resolve basic customer issues.
- Must be hungry to learn, caring towards others, and creative in problem-solving.
Nice to Have
- Previous Phone Support experience.
- Knowledge of network infrastructure and connectivity.
- Passionate about helping the customer.
Benefits No benefits mentioned.
Equal Opportunity Employer Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported.