Description
In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'. As a Senior Energy Market Analyst in our Support Division, you will play a crucial role in providing technical support to customers, resolving issues related to our SaaS/Cloud offerings and Desktop version, and collaborating with developers to ensure issues are resolved and development requests are properly documented.
Responsibilities:
- Learn our software to an advanced level
- Provide technical support to customers and track support cases from start to finish
- Work with clients to resolve issues related to our SaaS/Cloud offerings and our Desktop version
- Collaborate with Cloud Developers and Engine/GUI Developers to ensure issues are resolved and development requests are properly documented
- Provide onsite and web-based trainings to existing and potential clients
- Maintain and update training materials
- Compose articles and produce videos to educate clients and to market our software
- Construct tools and examples that clients can utilize to more effectively utilize our software
- Assist in maintaining software user documentation and help platforms
- Maintain a high level of power market knowledge, news, trends and developments
- Communicate market trends and customer requirements with the development team as needed
- Assist Account Management with Retention calls and visits with clients
- Assist in preparation and presentations for energy related tradeshows and conferences
- Travel to client sites as required
Qualifications, Skills & Experiences:
- Bachelor's degree in Electrical Engineering, Another Engineering Degree, Statistics, Computer Science, Information Systems, Economics, Applied Math, Physics, or related field
- 4 to 7 years of demonstrated working knowledge of power plant operations, electricity and gas markets
- Strong analytical and problem-solving skills with the ability to research and learn new techniques
- Excellent communication skills, including strong verbal, presentation, and technical writing abilities
- Experience with computer and database management languages such as VBA, Python and SQL
- Working knowledge of the Microsoft Office suite (Excel, PowerPoint, Word, etc.)
- Experience with power market production cost and expansion planning models
Working Hours: The support team operates across shifts including:
- 1:00 PM – 10:00 PM IST
- 7:00 PM – 3:00 AM IST
You will initially commence on the 1pm to 10pm shift pattern. Please note that shift schedules are expected to change from January, and we are looking for candidates who are flexible and open to working across all shift patterns as required.