Description
Join our friendly team at Co-op Funeralcare in Redruth, Cornwall, and help families say the perfect goodbye to loved ones.
As a Funeral Arranger, you will play a crucial role in building and maintaining positive relationships with clients and the community. You will support clients both in person and over the phone, arranging family visits and answering client questions.
Key responsibilities include:
- Building and maintaining positive relationships with clients and the community
- Supporting clients both in person and over the phone
- Ensuring the funeral home is clean, safe, and welcoming
- Working with digital systems and devices to manage client documentation, funeral arrangements, and invoicing
- Supporting with manual handling of coffins and assisting in the care and preparation of the deceased
- Updating client management applications with accurate and timely information
To succeed in this role, you will need:
- Good communication skills, with the ability to clearly communicate with clients and colleagues
- The ability to confidently work with numbers and perform basic calculations
- A keen eye for detail and accuracy
- Good IT skills, with the ability to use a range of technology devices and systems
- A passion for delivering great service and building relationships
- High levels of empathy, discretion, and care
- The ability to carry out the physical elements of the role
In return, you will receive:
- A competitive salary of £13.47 per hour
- 23 days of holiday (pro-rata, rising with service)
- A pension with up to 10% employer contributions
- Access to our Employee Assistance Programme
- Discounts on Co-op products and services
- Endless career development opportunities
We are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We welcome applications from everyone and are proud to be part of the Disability Confident scheme.