Description
Join our friendly team at Co-op Funeralcare in Aberfan as a Funeral Arranger, helping families say goodbye to loved ones. You'll work part-time, 18.75 hours a week, Monday to Friday, 9am-5pm, working 2.5 days per week, earning £13.47 per hour.
In this role, you'll:
- Build and maintain positive relationships with clients and the community
- Support clients in person and over the phone, arranging family visits and answering questions
- Ensure the funeral home is clean, safe, and welcoming, both inside and out
- Work with digital systems to manage client documentation, funeral arrangements, and invoicing
- Support the manual handling of coffins and assist in the care and preparation of the deceased
- Update client management applications with accurate and timely information
You'll need:
- Good communication skills, with the ability to clearly communicate with clients and colleagues
- Basic maths skills for tasks like cash handling and invoicing
- Attention to detail and accuracy, with the ability to adhere to regulatory policies and processes
- Good IT skills, with the ability to use a range of technology devices and systems
- A passion for delivering great service and building relationships
- High levels of empathy, discretion, and care
- Physical ability to carry out tasks like moving coffins
As a Co-op employee, you'll enjoy benefits like:
- 30% off Co-op branded products and 10% off other brands in our food stores
- 23 days' holiday (pro-rata, rising with service)
- A pension with up to 10% employer contributions
- Access to our Employee Assistance Programme and virtual GP
- Endless career development opportunities, including apprenticeships