Description
The CX Portfolio & Governance Lead owns the planning, coordination, and governance of the US Employer (USE) CX portfolio.
The lead maintains the CX roadmap and investment view and ensures consistent tracking across teams.
Responsibilities:
- Manage, monitor, and maintain the CX roadmap & investment placemat
- Track CX initiatives across product lines via Pathfinder and product owner touch points
- Assist in facilitating governance forums to communicate updates
- Manage dependencies, risks, funding requests, and escalation paths
- Align Product, Digital, Operations, Affordability, LTO, Marketing, etc.
- Ensure consistent tracking across USE & LTO teams
Requirements:
- Bachelors Degree preferred or relevant experience
- 4+ years of experience in product management, customer experience, or innovation leadership within health insurance, healthcare technology, or related industries
- Deep understanding of health insurance products, customer journeys, and regulatory requirements
- Experience with design thinking, agile methodologies, and innovation frameworks
Skills:
- Portfolio Planning & LBC development
- Working knowledge of Agile principles (sprints, stand-ups, retrospectives, etc.)
- Organizational savvy and cross-functional literacy
- Financial Acumen
- Strong communication skills
- Familiarity with AI principles
Benefits:
- Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs
- 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence
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