Description
We are seeking a Client Service Representative to ensure clients obtain maximum value from our products and services, facilitating a positive and productive long-term relationship.
Key Responsibilities:
- Ensure fulfillment of contract specifications and ad-hoc client requests to build client satisfaction
- Assist team members in building and maintaining effective business relationships with clients
- Verify that product deliverables meet customer specifications, including timeliness and quality
- Partner with account managers and clients to derive optimum value from IQVIA products and services
- Maintain effective internal communications with sales and client service support
- Monitor performance against existing service agreements and ensure client's obligations are met
- Research, analyze, and respond to client inquiries requiring in-depth understanding of the client, specific business line, and/or therapeutic market
- Conduct product/services and process training for clients and other employees
- Represent IQVIA on external client projects
Requirements:
- Bachelor's Degree
- Four years of related work experience
- One to two years of experience as an IQVIA Client Service Representative
- Broad knowledge of client service representative concepts, practices, and procedures
- Broad knowledge of IQVIA products and the Pharmaceutical industry
- Meeting facilitation, presentation, and training experience
- Proficiency in PC applications, such as Excel
- Effective communication skills, written and oral
- Problem-solving, analytical, and strong customer service skills
- Ability to develop and maintain relationships in a diverse business environment
- Ability to travel to clients and IQVIA offices as needed
What We Offer:
- Competitive salary: $53,000.00 - $132,600.00 per year
- Incentive plans, bonuses, and other forms of compensation may be offered
- A range of health and welfare benefits