Description
As a Dedicated Client Service Partner, you'll work onsite for a minimum of 75% of the time at various client locations throughout Memphis and the surrounding Shelby County, Tennessee area. You'll serve as a dedicated extension of the Cigna Account Management team, delivering personalized support, benefits education, and issue resolution for employees and dependents while partnering closely with client HR teams.
Deliver Personalized Support
- Serve as the dedicated resource for client HR teams, providing personalized benefits support and guidance that enhances the employee experience for the organizations Cigna serves and their workforce.
- Build trusted client partnerships while delivering a seamless benefits experience and exceptional customer service.
Resolve Complex Issues
- Own and resolve escalated service issues, including complex claims, appeals, authorizations, eligibility inquiries, and incentive-related questions.
- Coordinate with internal and external partners to ensure timely and effective outcomes.
Collaborate Across Internal Team
- Partner closely with Client Service Executives (CSEs), account managers, implementation teams, clinical partners, operations teams, and other cross-functional stakeholders to address service needs and improve outcomes.
Educate and Guide
- Educate employees on plan options, benefit resources, and how to maximize their healthcare benefits.
- Deliver presentations, benefit education sessions, and communications that simplify complex healthcare information and drive employee engagement.
Support Key Client Events
- Assist with new hire onboarding, open enrollment activities, health fairs, and employee engagement initiatives.
- Partner with client HR teams to promote awareness and participation in benefit programs.
Promote Health and Wellness
- Support and coordinate onsite wellness initiatives aligned with client goals.
- Encourage employee engagement in wellness programs and available health resources.
Drive Client Success
- Identify trends and opportunities to enhance employee experience and program performance.
- Deliver strategic insights and solutions that improve client outcomes and access to care.
Required Qualifications:
- High School Diploma or GED required.
- Minimum 3 years of experience in healthcare, pharmacy, PBM, benefits administration, or a related client-facing role.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and benefits administration platforms.
- Strong relationship-building, problem-solving, communication, and presentation skills.
- Ability to manage multiple priorities independently in a fast-paced environment.
- Flexible schedule availability
- Must travel a minimum of 75% of the time within Memphis and Shelby County, Tennessee area