Description
We are seeking a Customer Service Representative to join our team in El Paso, TX. As a Customer Service Representative, you will be responsible for processing in-bound calls with third-party clients, displaying great customer service skills to ensure the highest level of customer satisfaction.
Responsibilities:
- Use proper phone etiquette to provide great customer service for incoming calls for various cases and projects
- Communicate effectively, read FAQs verbatim, and address customers' needs to provide accurate information, process inquiries, and solve problems
- Document all calls appropriately, and follow all procedures as dictated by policy and procedures
- Conduct yourself in a professional manner at all times – adhere to structured internet rules and regulations on the call center floor
- Work continuously towards professional development, using downtime productively
- Reliable and dependable adherence to attendance requirements, complying with scheduled lunches and breaks to ensure adequate phone coverage unless otherwise directed by the team Supervisor
- Attend all scheduled training as required
- Accomplish other general tasks as required or necessary
Qualifications:
- High School Diploma or General Equivalency Diploma required; 18 years or older
- 6 months - 1 year of Customer Service experience, or Call Center experience, and desktop applications experience
- Typing 35-40 WPM
- Schedule Flexibility
- Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy
- Ability to deal with customers from diverse backgrounds
- Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy
- Quality Customer Service Skills
- Ability to handle escalated calls, with empathy and professionalism
- Decision-making and problem-solving skills
- Excellent time management skills
Benefits:
- Award-winning benefits package, medical/dental, 401K, PTO, and much more!