Description
Capital One's Enterprise Learning Platform and Operations team is seeking a highly motivated, detail-oriented, and customer-focused individual to join our team as a Learning Program & Portfolio Ops Associate.
In this role, you will own platform logistics in One Learn for closed session offerings across Learning & Development, manage operational intake tasks in Learning Planner, and consult enterprise learning professionals on LMS functionality optimisation.
Working closely with internal facilitators, external vendors, and portfolio owners, you will manage end-to-end course logistics, deliver actionable data insights, ensure well-managed operations, and identify opportunities to automate tasks and streamline processes.
Responsibilities:
- Manage end-to-end One Learn platform logistics for closed session offerings across L&D, including course, session, and enrolments.
- Execute designated operational intake tasks within our intake platform, Learning Planner.
- Consult with enterprise learning professionals on LMS capabilities, best practices, and opportunities for optimisation.
- Actively monitor course enrolments, waitlists, and completion trends; generate basic and recurring reporting in One Learn to guide business decisions around session capacity and availability.
- Provide high-touch support to facilitators on One Learn navigation, platform capabilities, Zoom invites, basic reporting, and roster reconciliation.
- Serve as a direct point of contact for learners regarding LMS navigation, course inquiries, and specific offerings.
- Act as a liaison between clients and product teams, managing and escalating issues through appropriate channels to achieve timely resolution.
- Maintain well-managed operational standards by thoroughly documenting processes, team responsibilities, best practices, and training resources.
- Drive continuous improvement of the One Learn platform by identifying, proposing, and implementing LMS functionality optimisations.
The Ideal Candidate Will Be:
- An organised operational planner who excels at balancing complex, concurrent logistical schedules while maintaining high attention to detail and quality execution.
- A consultative relationship builder who collaborates effectively with LOBs, portfolio owners, learning consultants, and facilitators to offer thoughtful recommendations and deliver seamless learning experiences.
- A proactive, solutions-oriented problem solver who digs into operational workflows to reduce friction, automate manual tasks, and optimise learning platforms.
- A customer-focused communicator passionate about delivering exceptional, high-touch support to facilitators, learners, and cross-functional partners.
Basic Qualifications:
- High School Diploma, GED or equivalent certification
- At least 2 years of experience in LMS administration, learning operations, or client-facing program logistics
Preferred Qualifications:
- 3+ years of experience managing corporate learning logistics or LMS operations in an enterprise environment
- Experience consulting on LMS functionality, learner experience, or learning gamification strategies
- Experience using Google Suite, Slack, Zoom, and platform reporting features
- Experience with process documentation and familiarity with operational risk or well-managed frameworks
Salary Information:
The minimum and maximum full-time annual salaries for this role are: McLean, VA: $73,300 - $83,700 Richmond, VA: $66,700 - $76,100
Benefits:
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.