Description
As an Implementation Consultant at Samsara, you will play a critical role in deploying Samsara's solution to customers, enabling them to achieve quick time to value in their investment.
You will be the Samsara advisor, managing the deployment of Samsara technology to customers, and working with them to define and deliver a project plan to achieve their goals.
Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within.
Responsibilities:
- Be the Samsara advisor, managing the deployment of Samsara technology to customers, enabling customers to achieve quick time to value in their investment
- Lead solution workshops to develop L1 processes for business process
- Guide customers through change management processes including policy, comms and training
- Run training sessions, demonstrate Samsara's technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases
- Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
Requirements:
- 2+ years of experience in an implementation consultant, project manager, or onboarding role. Enterprise SaaS and hardware experience preferred
- Strong project management skills with ability to follow methodologies
- 2+ years experience supporting or working with technical products
- Solutions-oriented with strong problem-solving & project management skills
- Excellent consultative skills with experience in end-to-end system implementations
- Experience managing >20 implementations/projects at a time
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering senior management, day-to-day users of our software
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Fluency in English and German (spoken and written) is a mandatory requirement for this position
Benefits:
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans
- Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company