Description
We are seeking an experienced EL/PL File Handler to join our team in Liverpool. As an EL/PL File Handler, you will be responsible for managing a caseload of Public Liability, Employers Liability, Product Liability, and Property Damage claims with a value between £30,000 and £50,000.
Key Responsibilities
- Proactively manage a caseload of Public Liability, Employers Liability, Product Liability, and Property Damage claims
- Maintain accurate data on the relevant case management system
- Comply with set client SLA's
- Ensure quality service standards and productivity levels are maintained to a high standard
- Allocate new claims and set strategies
- Carry out supervisory tasks appropriate to level
- Assist with training and mentoring team members
- Undertake additional tasks provided by the Team Leader
- Attend Client review meetings and assist with client project work where applicable
- Build and maintain excellent relationships with Clients
Skills, Knowledge & Expertise
- Minimum 5 years claims handling experience
- Experience dealing with quantum up to £50k
- Significant experience dealing with complex liability and quantum issues
- Excellent attention to detail
- Strong communication and negotiation skills
- Effectively prioritises workload
- Experience providing training or mentoring and supervising
- Strong Client relationship skills
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
*after successfully completing probation