Description
We are seeking a Lead File Handler to join our Military Disease department, specialising in NIHL claims (noise induced hearing loss claims) and potentially other disease cases.
As a Lead File Handler, you will handle your own caseload and supervise a small team, providing guidance and support to progress files and develop the team's technical understanding.
Key responsibilities include:
- Reviewing documents and preparing reports on own files and team files
- Reviewing and approving bills on own files and team files
- Technical development of the team, including competency framework and strategy
- Supporting strategy meetings and relaying key messages and updates
- Creating guidance documents for the team
- Dealing with disclosure
- Reviewing evidence and conducting investigations
- Instructing experts and attending conferences and trials
- Managing and progressing claims to secure desired client outcomes
The role requires:
- Technical proficiency in dealing with NIHL disease cases
- Supervision and leadership skills
- Ability to use own initiative and negotiate effectively
- Good communication and listening skills
- Attention to detail and ability to work under pressure
Benefits include:
- 25 days holiday per year
- Simply Health Care Cash Plan
- WeCare online GP and mental health support
- Death in Service benefit
- Pension contribution
- Cycle to Work Scheme and other employee discounts