Description
At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world-class support for the creators who shape the industry.
As an Account Manager in our Player Engagement team, you'll manage relationships with large enterprise game companies, developing and executing account plans, expanding product adoption, and uncovering new opportunities.
You'll work cross-functionally with diverse teams and cultures to support customer success, legal and billing discussions, and overall account strategy.
Responsibilities:
- Build and execute enterprise account plans, including defining strategies to expand share of wallet within existing customers
- Work closely with product and customer success teams to expand adoption of Player Engagement services
- Act as the single point of contact for customer health, including overall account strategy, legal and billing discussions, and increasing overall customer usage
- Work with the production team to protect revenues
- Receive and respond to customer RFIs/RFPs
- Use existing networks within the games industry to open doors and create new opportunities
Requirements:
- At least 3 years of Account Management experience supporting Game Industry customers
- Experience engaging with game publishers at executive levels
- Proven experience managing and growing an existing book of business in excess of $20M+ ACV
- Experience selling to or working within the Player Engagement ecosystem
- Strong critical thinking, commercial creativity, and process-driven execution
- Data-driven mentality and ability to work through ambiguity
- High attention to detail and ability to perform as a trusted advisor for customers
- Excellent written and verbal communication skills
- Self-motivated and able to thrive in a remote working environment
What we offer:
- Equal Opportunities Policy
- Remote recruitment process
- Opportunity to join a global team and work cross-functionally with diverse teams and cultures