Description
Awardco is seeking an ambitious self-starter to join their team as a Client Success Manager. The successful candidate will maintain strong relationships with assigned clients, ensuring they reach organisational goals for employee engagement through the Awardco software.
Responsibilities
- Maintain a client renewal rate of 91% at all times
- Respond to each client request by the end of each day
- Collaborate across departments to find innovative solutions to client needs
- Record all updates and client touchpoints in Salesforce each day
- Conduct regular check-ins with each client
- Maintain emotional and mental composure while organising and prioritising tasks
- Explain complex issues in a simple and understandable way, both verbally and in writing
- Own a book of business with 100+ clients
Requirements
- Excellent communication skills, both written and verbal
- Strategic problem-solving abilities
- Friendly, people-oriented personality
- Experience working in client relations preferred
- A Bachelor's Degree
- Proven track record of success in each job held
Benefits
- One of the fastest-growing companies in the nation
- Great Place to Work certified, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces
- A revolutionary, client-approved product
- Leadership that listens
- New 200,000 sq. ft. headquarters