Description
We are seeking a Private Patient Coordinator to join our team at Stourside Hospital, part of West Midlands Hospital. As a Private Patient Coordinator, you will assist the Private Patient Manager to grow self-pay and Private Medically Insured admissions to defined targets. You will effectively manage consultant relationships to ensure the private patient experience is consistently delivered.
Responsibilities:
- Take responsibility for the timely provision of quotes within the hospital
- Provide support for primary contact for the National Enquiry Centre and key stakeholders
- Book consultation appointments in clinics for private patients
- Provide accurate cost information to patients following their consultation regarding any onward intervention
- Provide quotes for patients to make an informed decision to the Enquiry Centre
- Ensure outpatient clinics are followed up to retain patients who are converting to surgery
- Ensure all records and reports are maintained and kept up to date
- Ensure relevant information is forwarded to all interested parties involved in the patient pathway
- Assist if required by following up quotes given and see if further information needed
- Ensuring insurance authorisation details are complete and accurate so planned treatment can go ahead.
Requirements:
- Marketing and or Sales experience
- Ability to manage a portfolio of private patients from initial call to discharge
- Sound Computer skills using the MS Office Suite and Web based reporting
- Confident in engaging with a variety of people particularly in a high end setting
- Excellent communication skills both face to face, over the phone and in writing
- Articulate with the highest standard of personal presentation
Benefits:
- Private Medical Cover, with the option to add your partner and dependants
- Discounted Bupa Dental Insurance
- Life Assurance (Death in Service) x3 your base salary
- Private Pension, with Ramsay matching up to 5% after a qualifying period
- Employee Assistance Programme
- 25 days annual leave + bank holidays, with the option to buy or sell additional days
- Flexible shift patterns, where possible
- Family friendly policies including enhanced parental leave
- Volunteer leave to support causes that matter to you
- Access to our benefits platform, offering a wide range of discounts
- Cycle2Work scheme
- Subsidised staff restaurant, where possible
- Free parking on site, where possible