Description
As Business Analyst, you’ll navigate complexity, translate requirements, map dependencies and processes, manage multiple concurrent projects, and drive outcomes from concept through to delivery.
You’ll be the bridge between business needs and technology, ensuring every solution delivers value to our customers and the business.
Key Responsibilities:
- Acting as the key link between business stakeholders and technical teams to ensure clear, aligned, and actionable requirements for complex technical solutions.
- Gathering, analysis, and documentation of business and user requirements, using appropriate models and techniques to tell the story of what’s needed , and why.
- Conducting impact and gap analyses to define current and future state processes, identifying opportunities and dependencies across systems.
- Translating requirements into testable outcomes, defining acceptance criteria, and supporting user acceptance testing.
- Partner with stakeholders to develop business cases and evaluate solution options (build vs. buy, process changes, integrations).
- Support end-to-end delivery - from requirements through design, testing, implementation, and transition to operations/BAU Support
- Build strong relationships across the organisation, influencing decision-making, facilitating workshops, and pushing back constructively when needed to ensure clarity and quality.
Qualifications & Experience:
- Strongly preferred – experience with P&C systems including Payroll, RTA, WFM and HRIS
- Proven experience in business analysis within large, complex environments.
- Proven ability to manage multiple concurrent projects, balancing priorities and maintaining momentum across teams.
- Exceptional stakeholder management and communication skills: You can engage at all levels and influence outcomes with confidence.
- A pragmatic, adaptable mindset: Comfortable with ambiguity, shifting priorities, and driving structure where it doesn’t yet exist.
- Strong attention to detail with the ability to distill complex problems into clear, actionable insights.
- Relevant tertiary qualification or equivalent experience. Certifications such as BABOK, ITIL v3/v4 Foundation, or Agile highly regarded.
Benefits:
- Competitive total remuneration, including base salary, performance incentive, employee share offers, and 25% discount on Fuel for two privately used cars
- Flexible hybrid work arrangements
- Internal recognition platform
- Career development and learning opportunities, including LinkedIn Learning
- BabyCare Package
- Novated Lease options
- Employee Share Scheme
- Access to Ampol's Benefits & Recognition platform
- One paid day a year volunteering with an Ampol Foundation partner