Description
The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the Center for Information Systems Security (CISS) program.
This role offers opportunities for growth in different areas, such as networking and system administration, for motivated individuals.
The position requires flexible hours, including shifts on Tuesday, Wednesday, Saturday, and Sunday, with varying hours.
During the initial months, you will rotate through different shifts for training before being assigned to a final shift.
Primary Responsibilities
- Integrate new COTS/GOTS systems into the production environment, ensuring mission readiness.
- Manage change controls for documentation within a configuration management database (CMDB) and perform corrective actions.
- Develop technical solutions and resolve complex user, computer, server, network, appliance, and application issues.
- Record, manage, and update solutions in a knowledge database and ticketing system.
- Review data from a Network Monitoring System, assess risks, and remediate incidents.
- Analyse issues, make remediation recommendations, and carry out remediation processes as an expert in your area of responsibility.
Basic Qualifications
- Typically requires a BS degree and 2-4 years of prior relevant experience or a Master's degree with less than 2 years of prior relevant experience.
- A High School diploma with an additional 6+ years of relevant experience may be considered in lieu of a degree.
- Team leadership experience.
- Final Top Secret clearance.
- Experience with Windows Server administration tools, such as WSUS, Group Policy, and Active Directory.
- Windows 11 and Windows Server 2022/2025 troubleshooting.
- GOTS/COTS application, installation, configuration, and troubleshooting.
- Dell Hardware installation, configuration, and troubleshooting.
- Tier 2 Help Desk support with some Tier 3 support.
- Datacenter physical and logical troubleshooting.
- Strong communication, management, analytical, and problem-solving skills.
Preferred Qualifications
- Lifecycle management experience.
- Working knowledge of Network Monitoring tools, such as OpManager, Solarwinds, and PRTG.
- Workstation and Server RAID understanding.
- Experience with virtualization.
- Infrastructure equipment troubleshooting.
- Ticket tracking system experience.
- Prior experience in a Network Operations Center environment.
- Cisco and/or Juniper Tier 1 troubleshooting experience.
- Cybersecurity incident response knowledge.
- Experience in creating/manipulating scripts using Windows Command or PowerShell.
The pay range for this role is $65,650.00 - $118,675.00.