Description
As a Scaled Account Manager in Beneficial Deployments at Anthropic, you will own a named book of nonprofit and education customers, taking over existing relationships and running them end-to-end. Your goal is to drive activation, automate your own work using Claude, and spend your time on strategic conversations with executive directors, operations leads, and IT and academic leaders.
You will work with little to no dedicated Customer Success support, making you both the seller and the person who helps customers get real value. The role will evolve as we automate more of the work, and your time will shift towards growth, including deeper work with high-potential accounts, launches, events, and programs that reach many more organizations.
The annual compensation range for this role is $222,800-$290,000 USD.
Responsibilities:
- Own a named book of nonprofit and education customers
- Drive activation and help priority customers go from purchased seats to weekly use
- Automate your own work using Claude
- Spend your time on strategic conversations
- Spot customers ready for more and bring in specialists when needed
- Build programs, not one-offs
- Be the voice of your book and work across teams to get customer problems fixed
Requirements:
- 3+ years of account management or customer success experience with nonprofit or higher education customers
- Proven track record of growing retention and driving adoption of new technology
- Experience owning customer relationships and growing, retaining, or turning around accounts
- Ability to use AI in your own work and show a workflow you built that gave you real time back
- Structure to unfamiliar problems and move from a messy situation to a clear plan quickly
- Experience running multi-step programs or projects with several stakeholders
- Ability to get things done through people you did not manage, across teams in a larger organization
- Stay effective when your job changes and see automating part of your role as a win
- Can explain AI plainly to people who are skeptical, busy, or new to it
- Care about the mission of nonprofits and educational institutions, and about AI being developed and deployed safely