Description
We are seeking an Account Executive to join our Tokyo office team. As an Account Executive, you will aggressively target new markets and contacts to increase our client base, display skill at independent lead generation, cold calling, negotiation, and closing. You will act as the primary contact for all clients within a prescribed territory, strategize the most efficient process for generating business, and coordinate with the Regional Sales Manager and/or VP of Sales to continuously grow sales revenue.
Responsibilities:
- Aggressively target new markets and contacts to increase company client base
- Display skill at independent lead generation, cold calling, negotiation, and closing
- Creatively problem-solve to improve current new business development strategy
- Act as primary contact for all clients within a prescribed territory
- Strategize the most efficient process for generating business within the territory
- Coordinate with the Regional Sales Manager and/or VP of Sales to continuously grow Sales revenue
- Be responsible for all revenue generated within the assigned territory
- Be knowledgeable about prospective clients and general industry knowledge
- Create and update accurate spreadsheets of prospective and current client information
- Generate daily mailings to prospective clients using updated and accurate spreadsheets
- Cold call prospective clients
- Attend trade shows, conferences, events, and functions relating to the industry
- Utilize social skills and standing to best represent TransPerfect
- Constantly represent TransPerfect to all existing contacts
- Liaise with Production to improve workflow and ensure that all jobs are handled appropriately
- Provide feedback regarding Project Managers and Quality Managers within Production
- Be responsible for all account management within individual territory
- Maintain a professional demeanor at all times with existing and prospective clients
- Improve professional relationships to focus on larger volume projects and contractual agreements with clients
- Enter new jobs into the 'Jobs Database'
- Create and deliver accurate and complete Job Toolkits
- Negotiate rates and deadlines with prospective and current clients
- Educate prospective and existing clients regarding the translation process
- Bill completed jobs in a timely fashion
- Consistently follow up with clients to ensure their satisfaction with delivery, quality, and customer service
- Investigate with Production any claims of poor quality or questions from clients
- Negotiate appropriate measures with clients in the face of quality and timeliness issues
- Forward all customer feedback to Production and management
- Utilize management skills to improve various processes within and between Sales and Production
- Aggressively pursue due and overdue unpaid revenue from clients
- Be an expert in the translation industry
- Complete all other tasks that are deemed appropriate for the role and assigned by the manager/supervisor
Requirements:
- Japanese: native level, English: business level
- 2-3 years of corporate sales experience
- Bachelor's degree or equivalent qualification
- Problem-solving and analytical skills
- Outgoing and sociable with good communication skills
- Positive and able to handle pressure
- Good time management and multitasking skills
Benefits:
- Annual salary: base + commission
- Social insurance
- Transportation allowance (up to 30,000 yen per month)
Working Hours and Holidays:
- Monday to Friday, 9:00-19:00 (8 hours + 1 hour break)
- 2 days off per week (Saturday and Sunday), public holidays, paid vacation (15 days in the first year), birthday leave, bereavement leave, parental leave, sick leave