Description
The Network Operations Analyst is responsible for monitoring and supporting RBC's global network environment on a 24/7/365 basis while leveraging artificial intelligence capabilities and executing disaster recovery procedures.
As a member of the Technology Operations & Resiliency Network Operations Centre - NOC, you will be accountable for proactive incident detection, rapid response, service restoration, and effective disaster recovery Infrastructure recovery execution across all network technology platforms.
Responsibilities
- Perform technical and administrative activities required to maintain the highest levels of network availability and reliability through incident response, planned maintenance activities, and problem resolution
- Monitor network and system performance using various monitoring tools and software
- Provision network hardware (Network switches, Firewalls)
- Perform and assist identification and troubleshooting of complex network and system issues, acting as a point of escalation as necessary
- Execute and validate Disaster Recovery Infrastructure (DR) runbooks during critical incidents and schedule DR exercises, ensuring rapid failover procedures, backup system activation, and recovery & validation status tasks completion
- Identify, document, and remediate network vulnerabilities
- Participate in DR infrastructure testing and validation, including failover drills, and recovery procedure optimization to ensure RBC can maintain service continuity during catastrophic failures
- Coordinate with IT support teams and Disaster Recovery teams to develop, document, test, and continuously improve Data centre runbooks and recovery procedures
- Implement AI-driven automation for routine operational tasks, incident triage, and ticket categorization to increase NOC efficiency and reduce mean time to resolution (MTTR)
- Analyze AI-generated alerts and recommendations to distinguish between genuine threats and false positives, continuously training Machine Learning (ML) models to improve detection accuracy
- Participate in on-call rotation and respond to after-hours incidents as needed
Requirements
- 2+ years in IT operations, systems administration, or incident management
- CCNA (Cisco Certified Network Associate) and/or CCNP (Cisco Certified Network Professional)
- Strong understanding of Network based technologies and processes such as Cisco suite of products
- Knowledge of Data, Voice and Wireless network technologies including associated hardware technologies
- Skilled with advanced networking concepts: VxLAN/VPLS/EVPN, DWDM concepts, F5 and Load Balance concepts
- Scripting and automation experience, ideally with Python
- Hands-on expertise with SD-WAN, routers, switches, firewalls, and load balancers, ServiceNow
- Experience with SD-WAN technologies (configuration, management, troubleshooting)
- Strong communication and ability to communicate effectively with diverse stakeholders
- Demonstrated experience executing and validating Datacenter disaster recovery runbooks in production environments
Nice to Have
- Understanding of business continuity planning
- Technical understanding across various hardware and software platforms: Cisco IOS, Aruba Wireless
- Experience with Spectrum, Moogsoft, Jira, PagerDuty, NetworkView and NetOps
- Understanding of machine learning concepts for IT operations (anomaly detection, predictive analytics, alert correlation)
- Knowledge of MCP Servers, AI and ML models
What's in it for you?
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work