Description
Join GDIT as a Systems Analyst and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.
As a Systems Analyst/IT Customer Support/File Transfer, your role is integral in ensuring our client’s IT products meet customer needs and align with business goals.
Responsibilities:
- Act as a liaison between the customer and the help desk.
- First point of contact for IT issues and needs, attempting to triage a situation prior to involving the help desk.
- Back up the asset management team with issuance of accessories and cables to customers and the technicians.
- Review file transfer documentation, ensuring the needed signatures are present (or forward them to the needed teams).
- Burn files to disk and manually move the file to the appropriate networks, notifying the customer once completed.
- Maintain a log of all file transfers with all required information
Requirements:
- Education: Technical Training, Certification(s) or Degree
- Experience: 1+ years of related experience
- US citizenship required
Benefits:
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full-flex work week to own your priorities at work and at home
- Award-winning culture of innovation and a military-friendly workplace
The likely salary range for this position is $85,000 - $115,000.