Description
We're seeking an experienced hands-on IT professional to join our team as a Cloud Operations Technician. You'll play a key role in keeping critical systems secure, stable, and performing at their best. You'll earn a salary of GBP 47,262 per year.
Responsibilities:
- Deliver day-to-day support across Azure, Microsoft 365, Windows Server & Active Directory
- Own and resolve 2nd/3rd line incidents
- Support modern workplace tools including Exchange Online, SharePoint, Teams, Intune & Entra
- Monitor systems, respond to alerts, and keep services running smoothly
- Contribute to security, compliance, and data protection across the organisation
- Carry out Azure IaaS administration, e.g. VM Builds, Storage accounts, AUM, Backup/ASR
- Drive improvements through root cause analysis, automation, and best practice
- Collaborate with wider IT, security, and project teams to deliver high-quality services
Requirements:
- Strong experience with Microsoft cloud technologies and on-prem infrastructure
- Solid understanding of identity, access, and security principles
- Proven ability to troubleshoot complex technical issues
- Familiarity with ITIL processes, SLAs, and service delivery
- A proactive mindset with a focus on continuous improvement
- Experience with planning and carrying out Technical changes following ITIL processes
About us: London Borough of Barking & Dagenham is changing and growing. We're focused on improving services and supporting our community.
Benefits: As an Investors in People Gold Award employer, we're serious about supporting our staff with flexible working, professional training and career development, and wellbeing initiatives.