Description
Davies are looking to recruit a Customer Relations Administrator to join our team on a 12 month contract in our Stoke office. As a Customer Relations Administrator, you’ll be ensuring our policyholders and clients receive exceptional service and a speedy resolution to their insurance claim queries.
Key Responsibilities
- Communicating professionally with a variety of people including customers, insurers, suppliers and colleagues around the country
- Assessing and acknowledging all data or information requests as appropriate
- Co-ordinate the collation of all data relevant to data subject access requests
- Efficiently handling client and policyholder queries, whilst following standard procedures
- Ensuring compliance with our contractual and regulatory requirements
- Recording full and accurate updates within our systems
- Contributing to a happy team working environment
Skills, Knowledge & Expertise
- Previous experience with handling data subject access requests would be advantageous
- A professional and adaptable communication style – both written and verbal
- Efficient administrative skills
- A keen eye for detail
- Strong numeracy, literacy, and IT skills
- A proactive attitude, and an enthusiastic approach
Benefits
- Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan