Description
We make health happen at Bupa, supporting those in need through our care homes. As a Customer Support Assistant at Mount Hall Care Home in Macclesfield, you will deliver a professional front-of-house service, ensuring smooth day-to-day operations and excellent customer service.
Key Responsibilities:
- Deliver a professional, welcoming, and efficient front-of-house service.
- Maintain the highest standards of administration for the Care Home using the correct systems and ways of working.
- Ensure smooth day-to-day operations and effective support to the Home Manager and wider team.
Requirements:
- Experience in providing excellent customer service in a receptionist or administrative role is desirable.
- Experience of payroll administration and processing employee-related information.
- Experience of administrative procedures and processes.
- Proven experience of Microsoft Office applications (Word, Excel, and Outlook).
- Ability to build and maintain relationships.
- Strong interpersonal skills and communication with people of all levels.
- Attention to detail.
- Flexibility and proven ability to work on own initiative.
- Dedicated, efficient, and able to manage a varied workload whilst working to tight deadlines.
- Strong communication skills with excellent telephone manner.
- Ability to manage own time, prioritising and organising work appropriately.
- This role may require weekend working.
Benefits:
- My Healthcare: Free access to 24/7 support, advice, and treatment.
- Annual allowance for Bupa healthcare products (£350).
- Wagestream: Early access to up to 40% of earned wages.
- 28 days holiday.
- Sick pay scheme addition to statutory sick pay.
- Long service rewards.
- Free meal on every shift.
- Interest-free annual travel loan.
- Range of Bupa pension plans.
- Parental leave schemes.
- Menopause Plan.
- Access to discounts at gyms and fitness facilities.