Description
We are seeking an experienced Senior Manager, Credit Operations to build and lead SoFi Bank's specialized credit operations function across residential and Commercial loans.
This role will oversee complex workflows across the credit lifecycle, including scenario intake, underwriting exceptions, condo and co-op project reviews, complex residential underwriting, and Commercial small-balance CRE underwriting and portfolio management.
The Senior Manager will partner closely with Sales, Operations, Underwriting, Credit Policy and Administration, Risk, Product, Finance, Legal, Compliance, Servicing, and senior leadership to deliver sound credit judgment, scalable processes, clear accountability, and a consistent member and business-partner experience.
Responsibilities
- Build and lead the Credit Operations function
- Set the strategy, operating model, priorities, and service standards for specialized credit operations across residential and Commercial loans.
- Lead day-to-day planning, prioritization, intake, complexity tiering, routing, escalation paths, and decision ownership for scenarios, exceptions, complex underwriting, and project reviews.
- Establish KPIs, KRIs, reporting standards, operating routines, and quality expectations for volume, aging, cycle time, service levels, rework, exception trends, and capacity.
- Build the function in phases, using demand, complexity, service levels, quality, and outcomes to guide staffing, workforce planning, and future investment.
Lead complex residential underwriting scenarios and exceptions
- Oversee jumbo, portfolio, high-balance, high-LTV, and other non-conforming transactions, including complex refinances and cash-out refinance structures.
- Guide decisions involving HNW and UHNW borrowers, complex liquidity and reserves, asset depletion, RSU and equity compensation, self-employed and business income, complex tax returns, trusts or LLCs where permitted, and layered risk.
- Own the front door for residential scenarios from Sales and Operations, providing early guidance on credit viability, structure, documentation, risks, and likely escalation requirements.
Lead Commercial small-balance CRE underwriting and portfolio management
- Lead small-balance CRE underwriting and portfolio management across origination, credit administration, annual reviews, renewals, modifications, portfolio monitoring, and borrower management.
- Oversee borrower and guarantor analysis, property cash flow, leverage, debt service, liquidity, structure, collateral, repayment sources, and other core elements of small-balance CRE credit.
Benefits
- Comprehensive and competitive benefits package
Requirements
- 12 or more years of experience in residential mortgage underwriting, commercial lending, commercial real estate credit, credit risk, portfolio management, or a related financial services discipline, including at least 5 years of underwriting leadership or credit team management experience.