Description
This is a 6-month fixed-term employee contract initially, with a likelihood of extension.
As an Account Supervisor, you will oversee the delivery of a wide variety of campaigns, project-manage the production process end-to-end, and assist in leading a client services team.
You will be responsible for:
- Managing, drafting, and reviewing client briefs
- Ensuring client deadlines are met across multiple campaigns while partnering with the Account Director on team capacity and prioritization
- Liaising with clients, clarifying questions, managing expectations, and proactively communicating updates and recommendations
- Distilling and transferring client feedback to designers, copywriters, and cross-functional teams
- Navigating ambiguous or unstructured client requests, identifying gaps, and providing strategic direction and context for internal teams
- Applying a strategic lens to client asks, assessing feasibility and next steps before moving work into production
- Prioritizing workloads for the team and escalating when needed
- Building strong client relationships through regular meetings, planning sessions, and ongoing partnership
- Working collaboratively with creative, strategy, and production teams to deliver high-quality CRM and digital communications under tight timelines
- Ensuring projects are delivered on time, on budget, and to a high creative standard
- Maintaining a strong understanding of DEPT® products and services and identifying opportunities to add value for clients
- Escalating internal or external issues that may positively or negatively impact accounts
We offer:
- A flexible, hybrid/remote working policy
- An excellent salary based on experience and equal pay policies
- Mental health support, and company sick pay scheme
- 15 days paid holiday annually (plus Public Holidays)
- Refreshments are provided in the office all week
- Enhanced family-friendly policies to support new parents
- Social and Cultural Events, plenty of opportunities to connect with colleagues through organized activities and celebrations
- Inspirational Talks, bringing the outside in with regular guest speakers and events
- Learning and Development, supporting your growth with continuous opportunities to learn and advance
- Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks at DEPT®
- A reputation for doing good
- Awesome clients
- The opportunity for possibility
- Global annual DEPT® Cares Month