Description
Braze is seeking an experienced Atlassian Administrator II to support the day-to-day administration and operation of its Atlassian platforms, including Jira, Jira Service Management, Confluence, and the broader Atlassian Cloud ecosystem.
The successful candidate will serve as a key point of contact for Atlassian requests across the business, providing reliable configuration, responsive support, clear documentation, and thoughtful automation.
Key responsibilities include:
- Managing the day-to-day request queue for Jira, Jira Service Management, and Confluence
- Configuring and maintaining projects, workflows, screens, custom fields, issue types, request types, queues, SLAs, forms, permission schemes, notification schemes, and customer portals
- Building and maintaining Jira Automation rules to reduce manual work and improve consistency
- Supporting and improving Rovo agents by maintaining instructions and knowledge sources, troubleshooting unexpected behavior, testing new use cases, and gathering feedback from users
- Creating and troubleshooting JQL queries, filters, dashboards, and reports that provide teams with visibility into workload, service performance, and operational trends
- Managing users, groups, roles, and permissions while supporting license reviews, access reviews, change management, and documentation requirements
The ideal candidate will have 3-5 years of hands-on experience administering Jira and Confluence in a business environment, preferably using Atlassian Cloud.
Requirements include:
- Working knowledge of Jira Service Management, including request types, queues, SLAs, forms, and customer portals
- Experience writing JQL and creating filters, dashboards, and operational reports
- Familiarity with Jira Automation and ScriptRunner
- Exposure to Atlassian Rovo and AI-enabled workflows
- Strong written communication skills and ability to document changes clearly
- Customer-focused and comfortable working directly with teams across different functions and levels of technical experience
Braze offers a range of benefits, including competitive compensation, retirement and employee stock purchase plans, flexible paid time off, comprehensive benefit plans, family services, professional development opportunities, and a curated in-office employee experience.