Description
As a Senior Associate - IT System Engineer at Davies, you will work on and lead multiple technical projects, managing a backlog of continuous service improvement (CSI) processes.
Your primary responsibilities will include:
- Supporting the design and provision of IT solutions for full lifecycle mergers and acquisition (M&A) projects and group strategic projects.
- Collaborating with project delivery teams, technical architects, stakeholders, end-users, and third-party vendors to drive integration, support migrations, and contribute to the successful rollout of IT systems.
- Evaluating changes and providing solutions for stakeholder review.
- Adhering to and enforcing all business policies.
- Creating and maintaining documentation, including system configurations, processes, knowledge articles, test and project plans.
- Escalating issues to the Lead System Engineer, Technical Value Manager, or Project Manager.
- Identifying opportunities for process improvements across services and networks, and managing a CSI backlog.
- Working with the wider IT teams to drive integration.
The ideal candidate will possess:
- Proven experience with Windows Operating Systems and Active Directory management.
- Good knowledge of M365.
- Understanding of core networking services such as TCP/IP, DNS, DHCP, RDP, SNMP, and LDAP.
- Strong analytical and problem-solving abilities in complex technical landscapes.
- Excellent communication and customer service skills.
- Experience with cloud platforms, particularly Microsoft Azure.
- Familiarity with automated monitoring and alerting tools and reporting.