Description
We are seeking a Senior Delivery Manager to join our Expert Services team. As a Senior Delivery Manager, you will own the critical early phase of the customer lifecycle, onboarding Braze's new clients. You will be responsible for rapidly understanding each client's business requirements and driving them to realise a fast time-to-value from their investment in Braze.
Core Responsibilities:
- Project manage a portfolio of customer onboardings to successful outcomes, accelerating Time to Value
- Maintain and manage internal stakeholders in support of fostering a cohesive and compelling customer experience
- Engage with customer stakeholders to quickly understand their business and technical goals for using Braze
- Effectively deliver engaging enablement training and workshops on both strategic and technical topics
- Take ownership of technical workstreams in onboarding projects and work directly with client side product and engineering stakeholders
- Where required, tailor 1:1 onsite and remote onboardings to meet client needs and exceed expectations
- Help drive early adoption, setting KPIs and success metrics for ROI
- Advocate customer business use-cases to product development
- Understand and document client scope, integration approaches and stakeholder roles & hierarchy to ensure successful transitions to the Customer Success Manager team after onboarding
- Contribute to the design and improvement of processes and materials that enhance efficiency and customer experience during onboarding
- Where required, coordinate effectively with client agencies and third parties to drive desired outcomes
Who You Are:
- 5+ years experience in a client-facing work environment
- Experience with project management and preferably technical implementation
- Have a high level of intellectual curiosity and the ability to constantly learn
- Excellent analytical, problem diagnosis and creative problem-solving skills
- Strong listening and verbal communication skills
- Ability to manage conflicting priorities and thrive in a fast-paced environment
- You're known for being a good collaborator and can motivate or maintain enthusiasm throughout the onboarding engagement
- You have demonstrated interest/experience in one or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).
What We Offer:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work