Description
The Technical Account Director (TAD) at Adobe offers an opportunity to be at the forefront of customer success and technical strategy. You will play a pivotal role in enabling Adobe's largest customers to increase their investment in Adobe's Digital Experience Solutions.
Responsibilities:
- Lead Ultimate Success engagements as the technical executive point of contact throughout the solution usage lifecycle.
- Provide strategic mentorship and support the technical strategy with Adobe Solutions to drive value.
- Assess and mitigate strategic customer technical risks and opportunities.
- Ensure clear communication with customers and maintain governance with internal/external executive teams.
- Drive alignment and reporting on engagement status and outcomes.
- Advocate for the customer across internal Adobe teams, optimizing investment and accelerating task execution and issue resolution.
- Drive achievement of key business objectives, innovation, and process improvement back into the Adobe ecosystem.
- Coordinate with all technical partners to influence delivery achievements across multi-solution engagements.
- Collaborate with Adobe's internal teams/third-party partners to support customer success.
- Lead a matrixed services team involving multiple project teams.
- Develop effective relationships with customer partners and drive strategic technical recommendations within customers' environments.
- Lead architectural and design discussions to ensure optimized solutions.
Requirements:
- Bachelor's Degree in related subject area of the technical industry. Equivalent experience will be considered.
- 10-15 years proven experience in a senior consultative, customer support, customer success or a related role in marketing technology.
- Strong customer facing skills, executive presence and presentation skills. Ability to collaborate multiple teams throughout Adobe and client side VPs/CMOs/CXOs.
- Proven track record leading customer facing meetings, workshops, and reviews.
- Strong conflict-resolution skills to drive closure to customer concerns and open technical issues. Maintain strong ability to prioritize work against client goals.
- Validated interpersonal, prioritization skills and an ability to work independently in a highly matrixed environment.
- Drive resolution across a broad set of issues with including technical, architecture, business process, and partnerships.
- Ability to think strategically about business, product, and technical challenges to help customers realize the software investment, efficiencies, advantages, and innovations.
- Experience and familiarity with Adobe digital experience products (AEM/Workfront/GenStudio etc.).
- Up to 25% travel required.
Benefits: Adobe offers comprehensive benefits programs, including:
- Competitive salary
- Short-term incentives in the form of the Annual Incentive Plan (AIP)
- Long-term incentives in the form of a new hire equity award
- Opportunities for professional growth and development