Description
We are seeking a Product Implementation Manager to manage the scoping and implementation of products and services for newly onboarded and existing clients globally.
The successful candidate will help clients leverage our product capabilities and deliver income for the business.
Key Responsibilities:
- Delivery of client Product & channel implementation projects from inception through to agreed closure and handover to business-as-usual.
- Collaboration with internal and external stakeholders to identify and implement products/services that meet client requirements.
- Definition, agreement, and execution of project management plans that meet client and internal stakeholder needs, delivering projects in a proficient and controlled manner.
- Day-to-day co-ordination of implementation activities including regular communications with stakeholders and monitoring progress against plan.
- Identification, assessment and management of risks/issues that should they occur, will affect delivery of project objectives.
- Provision of subject matter expertise and support to clients and internal stakeholders throughout the implementation project lifecycle.
- Development and implementation of procedures and controls to mitigate risks and maintain operational efficiency.
- Development of reports on performance and communication of trends and other findings to senior leaders.
- Identification of industry trends to support development of operational best practices and inform product/service development.
- Participation in projects and initiatives to improve client service/implementation efficiency and effectiveness.
Requirements:
- Demonstrated operational and people leadership, with experience building high-performing teams, managing performance, developing talent and creating a culture of accountability and ownership.
- Strategic thinking ability and be a trusted senior partner.
- Remarkable executive communication and storytelling skills, with the ability to turn multi-layered data and operational information into clear insights, compelling narratives and executive-ready presentations.
- Proven experience leading complex, multi-workstream client implementations or programs, establishing effective governance, managing risk and dependencies, and driving stakeholders to successful delivery.
- Demonstrated risk, control and stakeholder management, with the ability to influence across senior and cross-functional audiences while balancing client experience, growth and operational resilience.
Nice to Have:
- Experience driving operational transformation, process improvement and scalable operating models, including automation and digitization opportunities.
- Considerable understanding of Cash Management, Payments and Transaction Banking, with sufficient technical knowledge to understand client and business implications and effectively engage subject-matter experts.
- Experience developing executive-level management information, performance reporting and business reviews that translate operational performance into meaningful insights and actions.
What We Offer:
- Competitive salary: $140,000 - $175,000 per year.
- A suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.
- Eligibility for an incentive award.