Description
Join Zendesk as an Enterprise Account Executive based in Madrid, Spain, driving growth in the Iberian Market. You'll help Enterprise organizations transform their customer experience through AI-driven service solutions.
Responsibilities:
- Drive top-line revenue growth by acquiring new Enterprise customers across Spain and Portugal
- Proactively identify and pursue opportunities to expand AI and automation adoption
- Manage and nurture key customer relationships to ensure satisfaction, retention, and long-term partnership growth
- Use data insights, intent signals, and adoption analytics to prospect effectively and enhance retention
- Create quarterly territory and account plans to increase Zendesk's Enterprise market share
- Develop a deep understanding of Zendesk's AI and CX platform and align it to customers' business objectives
- Lead complex, multi-stakeholder sales cycles and negotiate high-value deals
- Collaborate cross-functionally with leadership, Customer Success, Solutions Engineering, and Product teams
- Stay current with industry trends, AI advancements, and competitive landscapes
Requirements:
- 8+ years of cloud/software B2B sales or solution engineering experience
- Proven success navigating complex Enterprise sales cycles and exceeding sales targets
- Demonstrated success selling into Enterprise organizations ($1B+ in revenue)
- Strong track record of quota attainment and recognition for top performance
- Skilled in engaging VP and C-level executives and articulating the value of AI-powered CX solutions
- Experience creating and executing territory and account growth plans
- Familiarity with key Sales tools, including Salesforce, Outreach, Clari, Seismic, and Looker
- BA/BS degree or equivalent experience required
- Spanish and English (Portuguese is a plus)