Description
Transform technology into opportunity as an Incident Manager with GDIT. A career in IT means connecting and enhancing the systems that matter most. As an Incident Manager, you are the foundation of our overall approach to executive IT support.
At GDIT, people are our differentiator. As an Incident Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on an Incident Manager joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.
How an Incident Manager will make an impact:
- Manage the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of IT services.
- Act as a key member of the quality control process by receiving issues through a triage process and routing them to the appropriate technicians.
- Define the process for how the team should work when handling incidents and following protocols.
- Use technical knowledge and experience to make appropriate decisions regarding incident resolution and service restoration.
- Assist technicians with troubleshooting and provide guidance based on professional expertise.
- Log all service request and incident details to ensure accurate record-keeping.
- Restore provided IT services to normal operation as quickly as possible.
- Report major system issues to upper management to maintain visibility on critical malfunctions.
What you'll need to succeed:
- Required Experience: 5+ years of experience
- Required Certifications: ITILv4 Foundations
- Desired Certifications: ITIL 4 Practitioner: Incident Management, Cisco Certified Network Associate (CCNA), Security+
- Security Clearance Level: Active Top Secret with SCI Eligibility
Benefits:
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work weeks where possible
- Paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance