Description
Howden is a global insurance group with employee ownership at its heart. We are looking for an experienced Claims Executive to join our established team in London.
This is an opportunity to manage complex commercial claims, build trusted client relationships and make a genuine difference when clients need support most.
Responsibilities
- Taking ownership of commercial claims from notification through to settlement
- Managing complex and high-value claims, providing expert guidance and support throughout
- Acting as a trusted adviser and advocate for clients during the claims process
- Negotiating with insurers to achieve the best possible outcomes
- Building strong relationships with clients, insurers, loss adjusters and legal partners
- Identifying trends and opportunities to improve claims outcomes and reduce risk
- Supporting and mentoring less experienced team members
- Representing the claims function internally and externally
Requirements
- Strong commercial insurance claims experience within a broker environment
- Excellent understanding of insurance policies, coverage and claims processes
- Proven ability to handle complex claims and negotiate successful outcomes
- Exceptional relationship-building and stakeholder management skills
- A client-first mindset with a passion for delivering outstanding service
- Confidence, resilience and the ability to remain calm under pressure
- Experience supporting or mentoring colleagues
Qualifications
- GCSE Maths and English (or equivalent)
- A Levels (desirable)
- CII and/or CILA qualifications (desirable)
- BDMA qualification (desirable)
What we offer
- A career that you define
- Opportunities for growth and development
- A supportive and collaborative work environment