Description
Join our friendly team and help families say the perfect goodbye to loved ones. You’ll work part-time, 18.75 hours per week, Monday and Tuesday, 9am-5pm and Wednesday, 9am-12.45pm, earning £13.47 per hour.
You don’t need previous experience in the funeral industry as we provide full training and ongoing support. You’ll benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.
What you’ll do
- Build and maintain positive relationships with clients and the community
- Support clients in person and over the phone, arranging family visits and answering questions
- Ensure the funeral home is clean, safe, and welcoming, reporting maintenance issues
- Work with digital systems to manage client documentation, funeral arrangements, and invoicing
- Support with manual handling of coffins and assist in the care and preparation of the deceased
- Update client management applications with accurate and timely information
What you'll bring
- Good communication skills, with the ability to clearly communicate with clients and colleagues
- The ability to confidently work with numbers and do basic calculations
- A keen eye for detail and accuracy, adhering to regulatory policies and processes
- Good IT skills, with the ability to use a range of technology devices and systems
- A passion for delivering great service and building relationships
- High levels of empathy, discretion, and care
- The ability to carry out the physical elements of the role, such as moving coffins
Benefits
- 30% off Co-op branded products and 10% off other brands in food stores
- 23 days holidays pro rata, rising with service
- A pension with up to 10% employer contributions
- Access to Employee Assistance Programme and virtual GP
- Endless career development opportunities including apprenticeships
- Friendly, supportive team and the knowledge that you make a huge difference to your community