Description
We are seeking a Funeral Service Manager to join our Co-op Funeralcare team in Essex. As a Funeral Service Manager, you will be responsible for leading and coaching a team of funeral directors and arrangers across your region.
Your main duties will include:
- Leading and coaching a team of funeral directors and arrangers
- Building strong relationships with colleagues to drive high standards of funeral service
- Inspiring teams to achieve high standards of client care
- Analysing management information to identify opportunities for improvement
- Taking an active role in the community to promote our services
- Ensuring regulatory compliance and supporting certified colleagues
- Managing resources and ensuring funeral plan arrangement cover
- Handling client complaints and issues
- Carrying out inspections of funeral homes
To be successful in this role, you will need:
- Real commercial focus and ability to spot opportunities
- Excellent organisational skills and attention to detail
- Confidence communicating and presenting to all kinds of people
- Ability to coach and mentor teams
- Great relationship building and customer service skills
- Ability to communicate professionally and sensitively with clients
- An open mind when working with the deceased
- A UK manual driving licence
We offer a competitive salary of £30,000-£36,000, along with benefits including:
- Competitive salary
- Coaching, training, and support
- Pension with up to 10% employer contributions
- Annual incentive scheme
- 28 days holiday
- Discounts on Co-op products and services