Description
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
As our business continues to grow, operational excellence, data accuracy, and scalable commercial processes are critical to delivering an exceptional customer experience. The Sales Operations Specialist will support and optimize core commercial operations processes across contracting, billing, and sales support functions.
Key Responsibilities
Commercial Operations & Contract Management
- Support the end-to-end contracting lifecycle (quote to signature) by validating commercial requests, customer agreements, pricing terms, discounts, and billing requirements.
- Partner with Sales, Legal, Finance, and Customer Success teams to facilitate seamless contract execution and customer onboarding.
- Ensure customer contracts and commercial terms are accurately reflected across internal systems and operational workflows.
- Handle both routine and non-standard operational cases, providing solutions and escalating issues when necessary.
- Ensure adherence to pricing guidelines, approval workflows, and commercial policies.
Billing Operations & Revenue Support
- Support billing processes, configurations, and system administration to ensure accurate invoicing and revenue operations readiness.
- Review and validate sales requests to ensure contractual terms and billing details are correctly reflected in internal systems.
- Coordinate with Finance regarding invoice, payment, or billing discrepancies and support issue resolution.
- Participate in the NBA Ops Channel on-call rotation, supporting operational requests and routine case management.
- Prepare and maintain standard operational, billing, and payment reports.
- Ensure proper documentation and effective communication across teams.
- Identify operational gaps, process bottlenecks, or deal execution risks and proactively escalate them.
- Partner closely with Sales teams to ensure operational readiness and smooth deal execution.
Data Quality & Operational Analytics
- Monitor data accuracy across CRM, ERP, and billing systems and proactively identify discrepancies.
- Support reporting and analysis related to contracting, billing, operational performance, and commercial processes.
- Contribute to process improvement initiatives by identifying opportunities to increase efficiency, scalability, and data quality.
- Assist in maintaining operational KPIs and performance metrics to support business decision-making.
Key Qualifications & Experience
- 1–3 years of experience in Sales Operations, Commercial Operations, Revenue Operations, Billing Operations, Finance Operations, or a related analytical role.
- Experience working with CRM, ERP, and billing systems such as Salesforce, NetSuite, HubSpot, or similar platforms.
- Strong analytical and problem-solving skills with the ability to investigate discrepancies and identify root causes.
- Exceptional attention to detail and commitment to data accuracy.
- Strong organizational and communication skills.
- Professional working proficiency in English.
- Understanding of the commercial impact of operational decisions, including pricing, discounts, and margin considerations.
Benefits & Perks
- Competitive compensation
- Career growth and learning opportunities
- Flexibility and ownership
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams