Description
The Sales Representative is a leading driver of customer interactions and sales performance, building deep relationships that deliver value for customers and patients to drive sales growth in a compliant and ethical manner.
Major Accountabilities:
- Drive competitive sales growth by identifying and prioritising high-potential customers through data analysis.
- Develop deep customer insights and understanding by gathering information on customers' businesses and translating responses into actions that create additional value.
- Engage and build relationships with healthcare professionals (HCPs) and stakeholders through value-based conversations.
- Personalise and orchestrate customer engagement journeys for target HCPs.
- Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs.
- Act with integrity and honesty, treating customers and colleagues in a transparent and respectful manner.
- Report technical complaints, adverse events, and special case scenarios related to Novartis products within 24 hours of receipt.
Key Performance Indicators:
- To be populated at local level, based on guidance from IMI Field Engagement Performance Management Council outcomes.
Skills Desired: Commercial Excellence, Conflict Management, Cross-Functional Coordination, Customer Insights, Influencing Skills, Key Account Management, Professional Ethics