Description
As a Sales Representative at Novartis, you will be the face of our customer experience approach, building deep relationships with customers and patients to drive sales growth in a compliant and ethical manner.
Major Accountabilities:
- Drive competitive sales growth by identifying and prioritising high-potential customers through data analysis.
- Develop deep customer insights and understanding by gathering information on their business and translating customer feedback into actions that create additional value.
- Engage and build relationships with healthcare professionals (HCPs) and stakeholders through value-based conversations.
- Personalise and orchestrate customer engagement journeys for target HCPs.
- Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs.
- Act with integrity and honesty, treating customers and colleagues in a transparent and respectful manner.
Key Performance Indicators:
- To be populated at local level, based on the guidance from IMI Field Engagement Performance Management Council outcomes.
Skills Desired:
- Commercial Excellence
- Communication
- Compliance Governance
- Conflict Management
- Cross-Functional Coordination
- Customer Insights
- Influencing Skills
- Key Account Management
- Negotiation
- Professional Ethics
- Sales Techniques
- Technical Knowledge