Description
The Sales Representative is a leading driver of customer interactions and sales performance, building deep relationships that deliver value for customers and patients to drive sales growth in a compliant and ethical manner.
Major Accountabilities:
- Drive competitive sales growth
- Personalize and orchestrate customer engagement journeys for target healthcare professionals (HCPs)
- Build engagement by working in partnership with HCPs to develop sustained collaboration
- Deliver memorable, customer-centric experiences beyond clinical differentiation
- Leverage available data sources to create and adjust relevant territory, account, and customer interaction plans
- Share customer insights with internal stakeholders to support content development and interaction plans
- Collaborate compliantly with cross-functional teams to design and implement solutions
- Act with integrity and honesty, treating customers and colleagues with transparency and respect
- Report technical complaints, adverse events, and special case scenarios within 24 hours
- Distribute marketing samples where applicable
Key Performance Indicators:
- To be populated at local level, based on guidance from IMI Field Engagement Performance Management Council outcomes