Description
We are seeking a Floor Manager to join our team at Cecconi's Mayfair in Central London on a 14-month fixed term contract maternity cover.
As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff.
Key duties include:
- Driving exceptional service standards by developing and refining systems that enhance the experience for members, guests, and staff
- Leading engaging training sessions on Soho House food and drink programs
- Collaborating across departments to ensure every guest interaction is seamless and aligned with brand expectations
- Supporting recruitment efforts and overseeing onboarding and development of new team members
- Gathering and acting on member feedback to continuously improve service and offerings
- Training and coaching staff on Soho House core values, roles, and service standards
- Overseeing daily operations, managing labour costs, and upholding standards of appearance, compliance, safety, and professionalism
In return, you will receive:
- Weekly pay
- Team meals whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Continuous training to develop yourself personally and professionally
To be considered for this role, you should have:
- A minimum of 2+ years' experience in a similar capacity
- The ability to thrive in fast-paced, high-volume environments and maintain calm under pressure
- Excellent customer service skills and a passion for hospitality
- The ability to work flexible shifts and schedules, including weekends and holidays as needed