Description
About the Role
At Wolt, we're looking for a Retail Onboarding Specialist to join our Retail Onboarding Team (ReOB) in Berlin, Germany.
As a key player in our team, you will own the end-to-end onboarding of retail partners, ensuring they are set up for long-term success. Your responsibilities will include:
- Onboarding, training, and supporting merchants, including conducting on-site training when needed
- Coordinating photoshoots and managing external workforce for data entry and catalog creation
- Editing, structuring, and optimizing menus and assortments, with a strong focus on data quality
- Collaborating closely with Sales, Account Management, and other stakeholders to remove bottlenecks across the onboarding funnel
- Analyzing and improving workflows, leveraging new technologies to scale operations
What We Offer
- Opportunity to play a key role in shaping something exceptional in an international environment
- Steep learning and growth curve in a global technology company
- Attractive salary and flexible working hours
- High ownership and autonomy within a dynamic team
- Flat hierarchy in a scaling start-up environment
- Discount on Wolt orders
- Public transport allowance
- Wellness allowance (Urban Sports Club)
- Weekly (virtual) all-hands meetings and regular team events
- Flexible working hours + 30 days paid holiday
Requirements
- Strong ownership and an entrepreneurial mindset, working independently with limited guidance
- Structured, detail-oriented, and proactive in solving problems
- Excellent communication skills in German and English (written and verbal)
- Several years of experience (ideally 4+ years) in sales, account management, operations, or customer support
- Comfortable working with data and Excel/Google Sheets
- Strong analytical and problem-solving skills with a clear bias for action and impact
- Ability to thrive in cross-functional environments and actively drive collaboration