Description
This Service Excellence position will manage and execute all the tasks required for the delivery of complex programmatic solutions.
The Customer Operations Specialist (COS) owns complex operational processes, such as ALD requirements, quote, deal coordination, bid management, supplier invoice management and sales reporting.
The COS is responsible for producing complex process deliverables and reports using business applications.
The role will frequently communicate with partners and customers and can apply subject matter knowledge to solve common and complex business issues.
Responsibilities:
- Owns complex Operations processes, such as ALD requirements, quote, deal coordination, bid management, supplier invoice management and sales reporting.
- Manage and support legally approved documentation.
- Can apply subject matter knowledge to solve common and complex business issues and provide input for process improvements.
- COS will play an important role in managing the Sales forecast.
- Manage and execute the tasks required for the delivery of complex programmatic solutions.
- Compliance with established guidelines and policies.
- Knowledge of systems and tools to manage all tasks.
- Monitor supplier payments and volume targets.
- Frequent communication with partners, customers and colleagues.
- Partner with Sales.
- Successfully manage reseller relationships.
Requirements:
- Typically a Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience.
- English communication skills written / verbal.
- 4-6 years related experience in a telephone support position in a service or end-user support environment.
- 2 years experience in the microcomputer industry.
Knowledge and Skills:
- Working knowledge of the field of Customer Relations.
- Demonstrated verbal communication and customer service skills.
- Intermediate-level knowledge of operating systems software.
- Demonstrated writing/correspondence skills.
- Experience and demonstrated presentation skills.
- Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.
Benefits:
- Comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
- Investment in career development.
- Unconditional inclusion and celebration of individual uniqueness.