The Software Production Quality Engineer is responsible for ensuring the quality, stability, performance, and reliability of software solutions deployed within the NPHIES ecosystem.

The role serves as the quality gatekeeper between development, implementation, and production operations, ensuring that all releases meet functional, technical, security, and business requirements before deployment and continue to perform effectively in production environments.

Key Responsibilities

Production Release Validation & Quality Assurance

Verify and validate software releases prior to and following production deployment.
Execute production readiness assessments and quality gate reviews.
Perform end-to-end testing of new features, enhancements, patches, and hotfixes.
Ensure all deployments comply with business requirements, technical specifications, and NPHIES standards.
Validate software behavior in production and non-production environments.
Support release sign-off activities and provide quality recommendations for go-live decisions.

Functional & Integration Testing

Design, develop, and execute comprehensive test plans, test scenarios, and test cases.
Validate integrations across healthcare platforms, payer-provider systems, HIS, HIE, and third-party applications.
Verify FHIR APIs, HL7 message exchanges, and interoperability workflows.
Conduct regression, integration, system, user acceptance support, and production verification testing.
Identify, document, track, and verify resolution of software defects.

Production Quality Monitoring

Monitor production systems to identify quality trends, recurring defects, and performance issues.
Analyze production incidents and work with technical teams to identify root causes.
Ensure production issues are properly tested and validated before closure.
Participate in post-release verification and production health checks.
Establish quality metrics and KPIs to measure software reliability and user experience.

Test Automation & Continuous Improvement

Develop and maintain automated testing frameworks and test suites.
Support CI/CD initiatives by integrating automated quality checks into deployment pipelines.
Identify opportunities to improve testing efficiency, coverage, and effectiveness.
Promote quality engineering best practices throughout the software development lifecycle.

Healthcare Compliance & Interoperability Validation

Validate compliance with NPHIES interoperability requirements and healthcare data exchange standards.
Verify implementation of FHIR resources, APIs, and healthcare workflows.
Ensure data integrity, consistency, and accuracy across integrated healthcare systems.
Stay current with healthcare regulations, interoperability standards, and industry best practices.

Defect Management & Root Cause Analysis

Investigate complex software defects and production incidents.
Perform root cause analysis and recommend corrective and preventive actions.
Collaborate with development and support teams to prioritize and resolve critical issues.
Ensure fixes are properly validated and do not introduce regressions.

Cross-Functional Collaboration

Work closely with Product Owners, Business Analysts, Developers, DevOps Engineers, Support Teams, and Client Stakeholders.
Participate in requirements reviews, design discussions, sprint planning, and release planning activities.
Provide quality assessments and recommendations during solution reviews.
Support user acceptance testing and production deployment activities.

Documentation & Knowledge Management

Create and maintain test strategies, test plans, test cases, defect reports, and validation documentation.
Contribute to quality standards, testing procedures, and operational runbooks.
Support knowledge transfer sessions and continuous improvement initiatives.

Required Skills & Qualifications

Education

Bachelor's Degree in Software Engineering, Computer Science, Management Information Systems (MIS), or a related field.

Experience

7+ years of experience in Software Quality Assurance, Quality Engineering, or Production Support.
Experience within Healthcare IT, Digital Health, Health Insurance, or Payer-Provider ecosystems.
Hands-on experience validating enterprise applications in production and pre-production environments.
Proven experience in test planning, execution, defect management, and release validation.

Technical Skills

Strong understanding of Software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC).
Experience with Functional, Integration, Regression, System, Performance, and User Acceptance Testing.
Strong knowledge of Healthcare Interoperability Standards including: FHIR, HL7, Healthcare APIs, NPHIES standards and workflows.
Experience with API testing tools such as Postman, Swagger, or similar platforms.
Strong SQL and Oracle database skills.
Experience analyzing logs, troubleshooting production issues, and validating fixes.
Knowledge of CI/CD pipelines and automated testing frameworks.
Familiarity with cloud platforms, microservices architecture, REST APIs, and distributed systems.

Professional Competencies

Strong analytical and problem-solving skills.
Excellent attention to detail and quality-focused mindset.
Ability to perform root cause analysis and risk assessment.
Strong stakeholder management and communication skills.
Ability to work effectively in cross-functional and client-facing environments.
Strong documentation and reporting capabilities.

Preferred Qualifications

Experience working with the NPHIES platform and healthcare claims processing workflows.
Knowledge of healthcare financial transactions, eligibility, claims, and authorization workflows.
ISTQB Certification or equivalent Quality Assurance certification.
Experience with test automation tools and frameworks.
Arabic language proficiency (Native/Fluent) is mandatory.
Fluency in English is required.

Description